Legal

Contact & Support Policy

Effective Date: July 2026

At Spanish for BPO Academy™, we are committed to providing professional, respectful, and timely support to all prospective and enrolled students. This Contact & Support Policy explains how you can reach us, what types of support we provide, and what response times you can expect.

1. How to Contact Us

You may contact us using any of the following methods:

• Email: support@spanishforbpo.com
• Website: www.spanishforbpo.com

Additional contact methods may be added in the future through our official website.

2. Support Hours

Our support team (currently managed directly by the Academy) responds during regular business hours, Philippine Standard Time (PST/GMT+8). While we strive to respond as quickly as possible, support is not provided on a 24/7 basis.

3. Response Time

We aim to acknowledge most inquiries within 2 business days. Complex requests may require additional time. Our goal is to provide accurate and helpful responses rather than automated replies.

4. What We Can Help With

We are happy to assist with questions related to:

• Course enrollment
• Account access
• Password or login issues
• Payment confirmation
• Technical access problems
• Course navigation
• General questions about our programs
• Learning resources

5. What Support Does Not Include

Our support service does not include:

• Personal Spanish tutoring outside the course.
• Translation of personal documents.
• Homework completed on behalf of students.
• Job placement services.
• Immigration, legal, financial, or employment advice.
• Private coaching unless specifically offered as a separate service.

6. Technical Support

If you experience technical issues, please include:

• Your full name
• Email address used for enrollment
• Device (Windows, Mac, Android, iPhone, etc.)
• Browser
• Description of the issue
• Screenshots (if available)

Providing this information helps us resolve your issue more efficiently.

7. Respectful Communication

We are committed to maintaining a respectful learning environment. We ask that all communications remain courteous and professional. We reserve the right to refuse support in cases involving abusive, threatening, discriminatory, or inappropriate behavior.

8. Updates to This Policy

We may update this Contact & Support Policy from time to time. The latest version will always be available on our website.

9. Contact

If you have any questions about this policy, please reach out to us: